Legal

Terms & Conditions

Last updated

The short version

  • You must be 18 or older to create an account, and you're responsible for what happens on it.
  • JanaTribe is a technology platform. Agreements with vendors are between you and the vendor.
  • Cash gifts are paid by Paystack straight to the couple's mobile money. We take a 4% fee per gift, and guests can choose to cover the fees.
  • You pay in Ghana cedis through Paystack. Premium and add-ons last 12 months and never renew on their own. Monthly plans renew until you cancel.
  • You own what you upload. You let us host and show it so the platform can work.
  • Don't misuse the platform. We can suspend accounts that break these terms.
  • We may update these terms and will show the new date at the top of this page.

Definitions

These Terms & Conditions (“Terms”) govern your use of JanaTribe, a wedding platform that includes wedding websites, invitations, RSVP and guest tools, cash gifts and registries, a budget planner and a wedding vendor marketplace (together, the “Platform”). By using the Platform you agree to these Terms. If you don't agree, please don't use it.

  • “Couple” means a user who creates or manages a wedding.
  • “Vendor” means a wedding professional who lists services.
  • “Guest” means a person who visits a wedding website, RSVPs or sends a gift.
  • “Gift” means a cash gift or a payment for a registry item made through the Platform.
  • “Content” means text, images, videos, listings, messages and data uploaded to the Platform.

Eligibility and accounts

You must be at least 18 years old to create an account. Keep your login details secure. You are responsible for all activity on your account, and you should tell us straight away if you think someone else has accessed it.

Our role

JanaTribe is a technology platform. We don't plan weddings, provide vendor services or guarantee outcomes.

Any agreement between a Couple and a Vendor is only between them (wedding bundles are the one exception, see Prices, payments and refunds). JanaTribe is not a party to it and is not responsible for its performance, quality, legality or any dispute that comes from it.

Wedding websites, RSVPs and guest data

Couples can create wedding websites to share details, collect RSVPs and communicate with guests.

  • Couples are responsible for the accuracy of their wedding information.
  • Couples are responsible for handling their guests' information lawfully and only for their wedding.
  • Guests don't need an account. They use wedding websites at their own discretion.
  • A public wedding website can be seen by anyone who has its link. Couples can make their website private at any time.

Cash gifts and payments

Guests can send Gifts by Mobile Money or card. Payments are processed by our payment partner, Paystack, and are also subject to Paystack's terms.

  • Where the money goes. Paystack pays each Gift directly to the mobile money wallet the Couple has added. JanaTribe does not hold Gift money and is not a bank, wallet or escrow service.
  • Fees. JanaTribe charges a platform fee of 4% on each Gift. Paystack's processing fee (currently about 1.95% in Ghana) is also paid by the Couple. Both are taken from the Gift before it is paid out, and the Couple sees the exact split on each receipt. A guest may choose to cover these fees by paying a little more, shown before payment; JanaTribe's fee stays the same percentage of the Gift.
  • Amounts. Cash gifts are in whole Ghana cedis, from the Couple's minimum (GHS 5 unless they set a higher one) up to GHS 20,000 per Gift. Registry items are priced in US dollars and charged in cedis at that day's exchange rate.
  • Covering the fees. A Guest can tick a box to cover the fees. They then pay a little more, shown before they pay, so the Couple receives about the full Gift. Paystack's actual fee can vary slightly (for example on foreign cards), so the Couple may receive a little more or less than the exact Gift amount. JanaTribe's fee stays 4% of the Gift, not of the extra.
  • Timing. Paystack normally pays out the next business day. The first payout to a new or changed mobile money number may be held until it is verified.
  • Payout details. Couples must add a mobile money number registered in their own name. We check the account name with the network before saving it.
  • Refunds. Gifts are voluntary. A completed Gift is normally final. If a payment was made by mistake, contact us and we'll help where Paystack's rules allow. Fees on a completed Gift, including fees a Guest chose to cover, are non-refundable.
  • Delays. We are not responsible for delays or failures caused by Paystack, mobile networks or banks, but we'll help you follow up.

The full details are in our Gift & payment terms.

Prices, payments and refunds

Creating an account, a wedding website, collecting RSVPs, the budget planner and a basic vendor listing are free. Some features are paid. Current prices are on our Pricing page, and you always see the price before you pay.

How you pay

  • Currency. Our prices are set in US dollars and may be shown in your local currency as a guide. You are charged in Ghana cedis (GHS) at that day's exchange rate, rounded up to the next whole cedi. The cedi amount on the payment screen is the amount you pay.
  • Payment partner. All payments are processed by Paystack by Mobile Money or card. JanaTribe never sees or stores your full card details or your Mobile Money PIN. We will never ask for your PIN.
  • Extra charges. Your bank, card issuer or mobile network may add its own charges, such as foreign transaction or currency conversion fees. These are between you and them.
  • Taxes. Where a tax applies to a purchase, it is included in or added to the price shown before you pay.
  • Receipts. Paystack emails a receipt for each payment. Your JanaTribe dashboard shows what you've bought and when it ends.

Wedding Premium and add-ons

  • Premium and each add-on (for example unlimited invites, a bigger gallery, bridal party photos, themes and fonts, removing the JanaTribe badge, or shared editing) are bought per wedding and last 12 months from the day you pay.
  • No automatic renewal. We never charge you again on our own. We email you before it ends, and you can renew if you want to. Renewing early adds 12 months on top of the time you have left.
  • When it ends. Premium features switch off and your website goes back to the free version. Nothing you added is deleted, but some of it (such as extra gallery photos or a Premium theme) may be hidden until you renew.
  • Premium bought before yearly pricing was introduced keeps working for the life of that wedding website.
  • Music on an invitation cover is a one-time purchase per wedding.

Monthly plans (Budget Pro and Featured listings)

  • Budget Pro and Featured vendor listings are monthly subscriptions. Paystack charges your card or Mobile Money each month on the same date until you cancel.
  • Cancelling. You can cancel any time from Account settings (Monthly plans), or by emailing us. Cancelling stops future charges. You keep the plan until the end of the month you've paid for. We don't refund part-months.
  • Failed payments. If a monthly payment fails, the plan may pause until payment goes through. Your data is never deleted: Budget Pro features are hidden, and a Featured listing goes back to a basic listing.
  • If a plan's price changes, the new price applies from your next billing date after we've told you. You can cancel before then.

Vendor business accounts

  • Business accounts for vendors and planners are free for their first 12 months. If we introduce a charge after that, we'll tell you in advance, and you won't be charged unless you choose to pay.
  • JanaTribe takes no commission on bookings. Couples pay Vendors directly, outside the Platform, and JanaTribe is not involved in those payments, except for wedding bundles (below).

Wedding bundles

  • A wedding bundle is a package of services from a lead planner and selected Vendors, arranged through JanaTribe. For bundles only, the Couple pays JanaTribe, and JanaTribe pays the planner and Vendors in the bundle on the Couple's behalf.
  • Before you pay, we confirm in writing the bundle price, what's included, the payment schedule and the cancellation and refund terms. That written bundle agreement governs the bundle, and if it differs from these Terms, it applies.
  • The planner and Vendors are still responsible for providing their services. JanaTribe passes your payments on to them as agreed and helps if something goes wrong, as set out in the bundle agreement.

Donations and support payments

  • Donations to Seed Bride and "Support JanaTribe" payments are voluntary contributions to JanaTribe. They are not payment for a product, are not charitable donations, and are not tax-deductible.
  • Seed Bride donations are used to run the Seed Bride programme. Where you ask to stay anonymous, we won't show your name publicly.

Custom offers

Custom plans for planners, agencies, families or larger businesses are priced separately. Their price, what's included and how long they last are confirmed in writing before you pay. If anything there differs from these Terms, the written offer applies.

Refunds

  • Premium, add-ons and music: non-refundable once the feature has been switched on for your wedding, unless the law requires otherwise.
  • Monthly plans: cancel any time to stop future charges. Past months are not refunded.
  • Gifts, donations and support payments: final once completed. Fees are not refunded.
  • Wedding bundles: as set out in your written bundle agreement.
  • Mistakes are always fixed. If you were charged twice, charged the wrong amount, or paid but the feature didn't switch on, contact us within 30 days and we'll switch it on or refund you. Refunds go back to the original payment method through Paystack, normally within 5 to 10 business days.

Chargebacks and fraud

Please contact us before disputing a payment with your bank or network. We can usually sort it out faster. If a payment is reversed or found to be fraudulent, we may switch off what it paid for and suspend the account involved.

Price changes

We may change our prices. A change never affects something you've already paid for. Monthly plans follow the notice rule above.

Vendor marketplace

Vendors can create profiles, list services and show their work.

  • Vendors are solely responsible for their listings, prices and services.
  • JanaTribe does not guarantee bookings, leads or revenue.
  • Verification, where offered, confirms ownership of a listing. It is not an endorsement.

Bookings and disputes

JanaTribe does not guarantee bookings or outcomes. Disputes between Couples and Vendors must be resolved between those parties. We may, but don't have to, remove Vendors or Content after complaints or policy violations.

Your content

You keep ownership of your Content. By uploading it, you give JanaTribe a non-exclusive, worldwide licence to host, display, reproduce and distribute it to run the Platform. We'll only use a Couple's photos or wedding details in our marketing with their permission.

Only upload Content you have the right to share.

Prohibited use

  • Unlawful or fraudulent activity, including fake weddings or Gift scams
  • False or misleading information
  • Harassment, hate or abuse
  • Scraping, reverse engineering or abusing our systems

Suspension and termination

We may suspend or close an account that breaks these Terms, with or without notice. You can stop using JanaTribe at any time and ask us to delete your account.

Disclaimers

The Platform is provided “as is”, without warranties of any kind. We don't guarantee that it will always be available or free of errors.

Limitation of liability

To the maximum extent permitted by law, JanaTribe is not liable for indirect, incidental or consequential damages arising from your use of the Platform.

Indemnification

You agree to indemnify and hold JanaTribe harmless from claims, damages or expenses arising from your use of the Platform or your breach of these Terms.

Governing law

These Terms are governed by the laws of the Republic of Ghana. Any dispute will be handled by the courts of Ghana, and nothing in these Terms takes away rights you have under Ghanaian consumer law.

Changes to these terms

We may update these Terms from time to time. The date at the top of this page shows the latest version. For significant changes, we'll also let account holders know by email. Continuing to use the Platform after a change means you accept the updated Terms.