Information we collect
This policy explains how JanaTribe (“we”, “us”) collects, uses and protects personal information across our wedding websites, invitations, RSVP and guest tools, cash gifts, budget planner and vendor marketplace (the “Platform”).
Information you give us
- Account details: name, email address and login details (or your Google sign-in)
- Wedding details: names, dates, venues, schedules, photos and your story
- Gift payout details: the mobile money network, number and the account name we verify with the network
- Vendor profiles, listings and portfolios
- Messages you send us and content you upload
Guest information
- Names, email addresses and RSVP answers
- Number of guests, plus-ones, notes and dietary preferences, where the couple asks for them
- Guestbook messages
- For gifts: the guest's name, email, message and gift amount
Guests don't create accounts. Couples are responsible for collecting and using their guests' information lawfully.
Information collected automatically
- IP address, browser type and device information
- Pages visited and how features are used
- Cookies and similar technologies (see Cookies)
How we use information
- To run the Platform: wedding websites, invitations, RSVPs, gifts, budgets and listings
- To process gifts and payments with our payment partner
- To send service emails, such as RSVP updates, gift receipts and security notices
- To prevent fraud and keep the Platform secure
- To fix problems and improve features
We'll only send marketing emails if you've agreed to them, and every one has an unsubscribe link.
Gifts and payments
Gifts and payments are processed by Paystack. When a guest pays, Paystack collects the payment details directly. We never see or store full card numbers or mobile money PINs.
For a couple's payout, we pass the mobile money number to Paystack to create a payout account. We keep only the network, the last four digits of the number and the verified account name.
We keep records of each gift (amount, fees, date and reference) for receipts, accounting, fraud prevention and legal compliance.
Vendor marketplace data
Vendor profiles, listings and portfolio content are public by default. Vendors decide what they share. When a couple sends an enquiry, the vendor receives the details in that enquiry.
How we share information
We do not sell personal data. We share it only:
- With service providers who help us run the Platform (see below)
- With a vendor, when you choose to contact them
- When the law or a legal process requires it
- To protect the rights, safety and security of our users and JanaTribe
Service providers
These providers process data on our behalf, only to provide their service:
| Provider | What they do |
|---|---|
| Paystack | Gift and payment processing, payouts to mobile money |
| Supabase | Database and file storage |
| Railway | Application hosting |
| Resend | Sending emails, such as receipts and RSVP updates |
| Sign in with Google, if you choose it |
Cookies
We use cookies to keep you signed in, protect forms from misuse, remember preferences such as your country, and understand how the Platform is used. You can turn cookies off in your browser, but signing in and some features won't work without them.
How long we keep data
We keep personal information while your account is active and as long as needed to provide the Platform. If you delete your account, we delete or anonymise your data, except records we must keep for legal, tax or accounting reasons, such as gift transaction records.
Security
We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS) and restricted access to data. No system is completely secure, so please use a strong password and keep it private.
Your rights
Depending on where you live, including under Ghana's Data Protection Act, 2012 (Act 843), you can ask to:
- See the personal data we hold about you
- Correct data that is wrong
- Delete your data or your account
- Object to or limit how we use it, including opting out of marketing
Email info@janatribe.com and we'll respond within 30 days. Guests who want their RSVP or guestbook details removed can contact the couple or us. If you're unhappy with our response, you can complain to your local data protection authority, such as Ghana's Data Protection Commission.
International transfers
Some of our service providers store or process data outside Ghana. When that happens, we rely on providers with appropriate security and contractual safeguards.
Children
JanaTribe accounts are for adults aged 18 and over. We don't knowingly collect personal data from children. If you think a child has given us their data, contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. For significant changes, we'll also let account holders know by email.